User Privacy Policy
This Privacy Policy explains how we at Bluefox collect, use, store and protect your information when you create an account, place bets, play games or otherwise use our services. We respect your privacy and aim to be clear about the data we process, why we process it and the choices you have about your personal information.
Types of data we collect
We collect different types of information to operate the site and provide services. This includes personal data you give us directly, technical information from your device and transactional records related to your account activity.
Personal data
Personal data covers information you provide during registration or when contacting support, such as your name, date of birth, address, contact details and identity documents when verification is required. We also record the payment details you use to fund your account, subject to applicable restrictions on certain payment methods.
Technical data
Technical data includes device identifiers, browser type and version, IP address, operating system, location information where permitted, and log data about how you access and use our services. We use this information to deliver content, maintain security and optimise the site for different devices.
Transactional data
Transactional data covers your deposits, wagers, game history, bet outcomes, bonuses, withdrawals and support interactions. We keep records of transactions to manage your account, resolve disputes, prevent abuse and comply with our internal controls.
How we use your information
We use data to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use information to provide customer support, investigate unusual activity and communicate important account notices. Where permitted, anonymous or aggregated data may be used for analytical purposes to improve service performance and features.
Data protection practices
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis. While we work to safeguard data, no system is completely secure and we cannot guarantee absolute protection.
Cookies and tracking technologies
We use cookies and similar technologies for session management, authentication, performance monitoring and personalised content. Some cookies are necessary for core functionality; others support analytics and optional features. You can manage cookie preferences through your browser or in-app settings, keeping in mind that disabling certain cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of your data where applicable. You can also object to certain processing activities or request restrictions. To exercise your rights, contact our support team via the in-app help channels or the contact options provided in your account area.
Information sharing and third parties
We may share information with service providers who perform functions on our behalf, such as payment processors, identity-verification services and technical hosts. We may also disclose information when required by law or to protect the security of our services. We do not sell your personal data.
Policy updates
We may update this policy from time to time. When changes are significant, we will notify you by posting a notice on the site or through your account. For clarity on any specific practice, or to discuss your privacy choices, you can contact our support team. Blue Fox remains committed to handling your data responsibly and transparently.