Reach out to us
If you have a question, need help with your account, are experiencing a technical issue, or want to send feedback, our support team is ready to help. Contact us via live chat, email or phone and we’ll assist with verification, deposits, withdrawals, or site troubleshooting. Live chat is best for quick answers; email is ideal for documents or detailed enquiries. We aim to resolve most issues promptly and will guide you through next steps for any account-related or general query.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; documents by email) |
| General enquiries | [email protected] (product questions, account info) |
| Affiliate enquiries | [email protected] (applications, partnerships) |
| Phone | +44 20 7946 0371 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (support via phone & email) |
| Response time | Typically within 24 hours for emails; instant on live chat |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send explanations or documents. Please use a clear subject line and include up-to-date contact details, your account ID and any relevant attachments so we can process your request without delay. Providing accurate information helps our support team resolve matters more quickly.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues that require verification, additional information, or third-party checks may take longer depending on their nature. If a case needs extra time we’ll keep you updated with an expected timeframe, and urgent requests submitted via live chat are prioritised.
Feedback
We want your feedback. Please share any suggestions, ideas or issues to help improve the site. We read every message carefully and use your input to refine features, fix bugs and improve the user experience. Your comments help shape updates, so send us thoughts on design, games, payments or anything else - we appreciate your time.